Experience Divine Essence Of Shiva

Support Phone Number: - +919491314506 Support Email:support@itrendshopy.comWorking Operations Hours : Monday-Saturday (10 am-6 pm)

Delivery Time

1 - When will my orders be sent out?

Cash on delivery orders are shipped after address verification. Usually takes 1-2 days.

For prepaid payment method orders are shipped the next day.

2 - When can I expect my orders to arrive?

In India, once your order is shipped, it typically takes 1-4 business days for metros and 4-7 business days for other areas. Keep in mind, delivery times may vary due to factors like your location and any disruptions like holidays or bad weather. Unavoidable circumstances might delay the delivery in certain areas.

3 - Do I need to pay extra for shipping or delivery?

No, shipping is free for all orders.

4 - How can I track my orders?

Once your order is processed, we'll email you a tracking number. You can use this number or the tracking URL provided in the email to keep an eye on your shipment. Or You can visit our Track Order page and keep track of your shipment using Order Id or AWB number.

5 - What happens if my order doesn't get delivered? For prepaid orders, if our delivery partners can't deliver your product and it's sent back to us, we'll issue a refund. Also, orders placed before 12:00 hrs (IST) start processing the same day, while those placed after start processing the next day.

Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unboxing video is mandatory for the return, refund or exchange to be accepted.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the refund amount will be sent to you via original payment method within 7 business days after approval.

For Cash On Delivery order customer needs to provide bank detail or UPI to get back the refund amount.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at support@itrendshopy.com


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@itrendshopy.com